Delivery Experience Specialist

Tesla - Porto, Porto

Fechado

Contrato

Tipo contrato
Contrato de serviços
Oferta aberta até
23/09/2019

Descrição

Cargo
Delivery Experience Specialist
Indústria
Número de vagas
1
Descrição da função
The
Role


The Tesla Delivery team is committed to providing the best
customer experience on the day of delivery. The Delivery Experience Specialist
is expected to excite and engage customers when it comes time to present and
acquaint them with their acquisition on the most exciting day of all, delivery
day. This position is a great opportunity to have a direct impact on the Tesla
customer experience and assume a critical responsibility in the company’s
rapidly expanding sales operation.

Responsibilities
  • Welcome customers to the Tesla family by making
    their journey to ownership a delightful experience.
  • Educate customers on how to effectively use
    their Tesla
  • Re-calibrate expectations as needed in a
    professional and empathetic manner.
  • Identify and overcome objections and obstacles,
    including charging, timing and customer education.
  • Interface with support admin teams (Financial
    Solutions, DMV, Trade-ins), as well as service, sales and logistics to
    seamlessly coordinate all aspects of the delivery. As needed, communicate
    directly with lending institutions and external trade-in partners.
  • Coordinate final receipt of delivery and in
    line with accounting’s revenue recognition standards.
  • Where applicable, ensure all purchase,
    financing and registration documents are thoroughly and accurately signed and
    in line with accounting’s revenue recognition standards.
  • Prepare vehicles and host delivery
    appointments, including new owner orientations tailored to the individual
    customer’s needs and comfort level.
  • Partner with the vehicle preparation team to
    act as the last line of defense for quality and customer experience before the
    vehicle handover. Communicate feedback to program management and other relevant
    parties to drive departmental efficiency and company-wide improvements.
  • Support the Delivery Manager in delivery center
    operations, task completion and ensuring superior customer service. Uphold a
    professional appearance at all times.
  • Contribute ideas toward improving the Tesla
    delivery experience, as well as back-end processes and procedures.
  • Demonstrate a mastery of all Tesla products and
    services, as well as local incentives for EV owners. Keep up with industry
    trends and best practices.
  • Proactively and consistently update our CRM
    system to ensure accurate and timely delivery information is available to
    management.
  • In certain locations, assist with vehicle
    licensing / registration activities.
Requirements
  • Consistent record of customer service
    excellence with a knack for identifying customer needs.
  • Independent self-starter; seeks opportunities
    to solve problems and enjoys working in an ever-changing, fast-paced
    environment.
  • Excellent verbal and written communication
    skills.
  • Team-oriented and possesses the ability to work
    cross-functionally with other groups.
  • Strong organization, prioritization and time
    management skills; highly attentive to detail.
  • Ability to work across multiple systems
    (experience with Salesforce.com a plus).
  • Enthusiastic and passionate about the changes
    in the personal transportation industry.
  • Must have and maintain a valid driver’s license
    and an acceptable and safe driving record.
  • Flexible in being able to work overtime &
    weekends
  • Occasional oversight of hourly staff in select
    locations.
  • Travel to customer/delivery center locations
    and travel to and from Tesla locations up to 20% of the time.


Requisitos

Titulação mínima
Frequência universitária
Experiência exigida
nenhum Anos
Nacionalidade
Não definido
Línguas
Não definido
Area funcional
Competências
Não definido
Aptidões necessárias

.

Empregador

Nome do empregador

Tesla

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