Service Manager Infrastructure (m/f)

Looking for your next big challenge? We might
be able to help you!

Your challenge will be...

• The Service
Manager has overall accountability for defining the service, ensuring services
meet the business need and are delivered in accordance with agreed business
requirements, and managing the service lifecycle – often in conjunction with a
Service Team.

• Identify IT
service or solution related business goals, objectives, and requirements of the
business environment.

• Do IT Offers based
on requirements - financial and technical, according to a Service Catalogue and
Pricing

* Gather approval from customer

* Gather teams and control the
activities and teams tasks

* Interact with all operational
teams in Germany and Management

* Ensure timely (in SLA) and
Quality implementations

* Contract Management - Control all
activities from Contracts - SAP and NON-SAP

• Oversee IT
services or solution related performance and delivery indicators.

• Support
customization and the specification of service elements throughout the entire
service lifecycle.

• Setup and
Implementations (New Contract/Landscape, Techrefresh, Landscape Changes, New
Technologies, etc)

• Contributes to the
maintenance of all service catalog items and the provisioning of an integrated
catalog of infrastructure services. Implement programs and procedures for
safeguarding data/information security and safety.

• Monthly Charging

• Monthly Invoicing
Control

• Monthly Financial
Forecast (up to next 24 months)

• Budget for Fiscal
Year setup and agreement with customers

• Customer Care

• First Level of
Claim Management

• Work Management
Escalations - gather info / remediation measures...

• Gather new business
from customers and advise them on new directions

• Know / Follow new
Service Management Procedures - Service Catalogue / Pricing / Procedures

• Contribute to
Service Management Service Improvement

• Contribute to
Customer Service improvement and overall Siemens savings - Data Center and
Customer savings

• Contract
Management and Forecast plan

Does this sound good? Our perfect candidate
must have...

• 3 years of service
Management experience.

• Skilled in
information and communications technology (Pre. ITIL Foundations)

• Working knowledge
and Experience in Service Management.

• Knowledge of the
EAGLE DC Portfolio

• Knowledge on Agile

• Ability to
interpret the requirements of the Business for the service requested from the
costumers.

• Documentation
Maintenance

• Responsibility to
work very closely with the technical teams and together must guarantee the best
solutions and perform the excellence in service to the costumers.

• Used to act in an
international environment with virtual teams

• Strong analytical
capabilities needed to be able to overlook the complex integration aspects and
dependencies.

• Excellent written
and verbal communications skills, having a medium-high English Language
Domain/Fluency (Speaking, Reading & Writing), solid ability to present
complex issues to multi-level audiences of Stakeholders.

• Team player and
enjoy working in an international and cross-functional team

• Initiative and
orientation on quality

• Customer focus

• Capacity for
teamwork and networking skills

• Reliability

• Organizational
skills

• Ability to build
long-term relationships with internal colleagues and external providers

• Ability to work
independently and take decisions where necessary

• Advanced English
language (mandatory)

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't
do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world
of today and tomorrow - check it out: www.siemens.pt/lxtechhub

OurOfficePerks
Fresh fruit and coffee, remote work, medical
center in the facilities, sport groups, volunteering hours, sushi&pizza
days, office parties and games in a cool and relaxed environment.