Looking for your next big challenge? We might
be able to help you! Your challenge will be... - Ensure service quality (e.g. incident,
problem, performance, capacity, or escalation management)
• Point of contact
for the respective service or process
• Continuous service
improvements
• Provisioning of
technical service expertise
• Contributes in
PoCs, service transitions, service development activities, and projects
• Performs a broad
range of service management operations (including service element management,
service catalog maintenance, service management framework application and
possible escalations) to ensure that given IT services or solution resources
are available to the business.
• Identify IT
service or solution related business goals, objectives, and requirements of the
business environment
• Implement process
standards and policies and be responsible for their consistent execution
• Oversee IT
services or solution related performance and delivery indicators
• May optimize IT
service management frameworks for multi-vendor environments
• Contribute and
support planning, budgeting, design, and alignment of service management
processes and IT solutions landscapes. Advise the accountable business
management of the unit, in all IT Service & Solution Management related
issues
• Support customization
and the specification of service elements throughout the entire service
lifecycle
• Develop service
pages for the ITS Service Catalog
• Coordinate SLA/OLA
creation, reviews, and updates
• Identify and
publish service metrics
• Contributes to the
maintenance of all service catalog items and the provisioning of an integrated
catalog of infrastructure services. Implement programs and procedures for
safeguarding data/information security and safety
• May coordinate
relevant unit and integration tests, and communicate with vendors and service
providers
• Manages complex
infrastructure solution/service installations or updates
• Support or manages
change-release processes and implementation of IT security guidelines
• Identifies IT
service or solution problems and seeks resolutions without impact to end user
• May perform
3rd-level user help desk activities, individual coaching and trainings
• May contribute to
issue management through escalation processes
• May contribute to
the implementation of knowledge management standards by gathering, analyzing,
sorting, and sharing relevant information
• Stay abreast of
developments in industry regarding IT Technology & Services as well as
Solution Management
Does this sound good? Our perfect candidate
must have... - Bachelor’s Degree in Computer Science,
Information Technology or related fields
• At least 3 to 4
years of proven working experience as a Service manager in the information
technology sector
• Lean / Agile
certification
• Working knowledge
and Experience in Service Management
• Knowledge in IT
Infrastructure and Applications
• Strong
presentation and communication skills
• Excellent problem
solving and critical thinking skills
• Ability to
demonstrate commitment to develop, drive, and manage services in a fast paced
environment
• Excellent written
and verbal communications skills, having a medium-high English Language
Domain/Fluency (Speaking, Reading & Writing), solid ability to present
complex issues to multi-level audiences of Stakeholders. German is a big plus
• ITIL training /
certification is a plus
• Team player and
enjoy working in an international and cross-functional team
• Initiative and
orientation on quality
• Customer focus
• Capacity for
teamwork and networking skills
• Reliability
• Organizational
skills
• Ability to build
long-term relationships with internal colleagues and external providers
• Ability to work
independently and take decisions where necessary
• Advanced English
language (mandatory), German knowledge highly appreciated
Want to know more?
#Siemens #LXTechHub #ITMakesUsMove Mobile phones? House appliances? We don't
do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world
of today and tomorrow - check it out: www.siemens.pt/lxtechhub
OurOfficePerks Fresh fruit and coffee, remote work, medical
center in the facilities, sport groups, volunteering hours, sushi&pizza
days, office parties and games in a cool and relaxed environment.