Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
· Nokia is looking for a Customer Support Engineer to be
part of its global Care Support team responsible for its CloudBand line of
· You will be customer focused, dedicated to providing a
superior 24/7 support experience through solving and identifying customer
technical issues as well as providing long-term solutions.
· In this role, you will need to coordinate between
Customer or Tier2 support and the CloudBand product unit (Tier4 and/or
R&D). You are required to be a strong team player as well as constantly
improve and share technical knowledge to increase the overall
knowledge/capability of the team.
Job Grade/Level: 8 Work Location:
- Bachelor's Degree in Computer Science/Engineering or
relevant engineering/science fields or relevant work experience.
- 3+ years
Technical Support experience.
- Practical working
experience with Linux distributions (RHEL, CENTOS etc).
- Knowledge of how
the Internet works with strong emphasis on data centers/web servers, IP
Networking, Cloud computing/ Virtualization.
- Knowledge of
common network protocols and troubleshooting tools.
- Native English
Speaker or comparable (spoken and written English must be mother tongue level)
- Ability to communicate
effectively in English with customers via email, chat or phone
- Must be a team
player with good interpersonal skills.
- Ability to handle
and escalate issues as needed.
- Strong analytical
and troubleshooting ability.
- Must be a
self-learner with the ability independently investigate and learn new technical
topics and solution.
- Creative and able to think ‘outside of the box’ with a
proven track record in proposing and implementing solutions for enterprise
- Practical experience with at least one of the
following scripting languages Python, bash, Perl.
experience with MySQL / Oracle DBs.
- Familiarity with SDN, NFV technologies