Data Center Services Engineer (Systems Specialist) - Fujitsu

Fujitsu - Lisbon, Lisboa



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Data Center Services Engineer (Systems Specialist) - Fujitsu
Número de vagas
Descrição da função
Fujitsu is
the leading Japanese information and communication technology (ICT) company,
offering a full range of technology products, solutions and services.
Approximately 140,000 Fujitsu people support customers in more than 100
countries. We use our experience and the power of ICT to shape the future of
society with our customers.

Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art
technology hubs in key locations across the globe. GDCs employ highly-trained,
highly-motivated people who deliver a wide variety of services from a 24-hour
multilingual service desk to specialist app services or data center management.

We’re a dynamic mix of agents and architects, technicians, and problem
solvers. We come from diverse backgrounds and speak many different languages.
Yet we share a culture that brings us together. Our Fujitsu GDCs are growing
and fast and we need ambitious people who will grow with us.

Come and work with us!

Role Purpose

The role holder is self sufficient and has recognized specialist skills in supporting multiple products and systems for multiple customers to maintain the availability of the IT service delivered to end users. The role holder also delivers medium complexity work packages as part of customer implementation projects.

Key Accountabilities

• Technical Capability. Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
  • Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
  • Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
  • Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship. Establishes relationships with customer’s organization to deliver and enhance the service.
  • Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyzes, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
  • Team Working. Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Able to act as team manager if needed.
  • Business Awareness. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business.
  • Professional Development. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.
    Key Experience and Background:
  • Bachelor’s degree or technical institute
    degree/certificate in Computer Science, Information Systems, or Equivalent
    Professional experience
  • Strong knowledge of the Enterprise IT landscape
    and specialist expertise in Operating Systems Windows, Linux; Backup and Storage Systems; Virtualization environments, technology VMware
    and/or Windows
  • Desirable skills: Know-how
    in 3-tier Application architecture; Know-how in Database architecture
  • Minimum 3 years experience in similar roles
  • On call availability
  • English mandatory
We offer:


Competitive salary package


Employment directly with Fujitsu with possibility of permanent


Work life balance with 25 annual leave


Life insurance and Private health insurance extensive to family
members and since the first day of employment


International career in a dynamic and enthusiastic environment


Training and internal career progression plan upon hiring


Several discounts available with our partners


The chance to get involved in our Social Responsibility program
and participate in several initiatives with focus on well-being, diversity and
inclusion, environment and our community

Additional Information

Bonus Eligibility

  • Requisition ID: 190005RG

Contact Information

  • Shift: On Call

  • Posting Date: Apr 9, 2019


Titulação mínima
Frequência universitária
Experiência exigida
3 Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias



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