Service Operations Customer & Partner Business Analyst

Farfetch - Porto, Porto

Fechado

Contrato

Tipo contrato
Contrato de serviços
Oferta aberta até
23/09/2019

Descrição

Cargo
Service Operations Customer & Partner Business Analyst
Indústria
Número de vagas
1
Descrição da função
THE ROLE:

Focusing on Customer and Partner needs and current pain points, the Service Operations Business analyst will be responsible for, together with other Customer Excellence teams, implementing internal and cross-functional initiatives focused on reducing customer or partner effort.

WHAT YOU'LL DO:
  • Liaise with Service Design and Analytics team to understand current Customer & Partner pain points;
  • Propose execution plans for key areas of intervention mapped by the Customer Excellence teams;
  • Build an initiatives roadmap with the Service Design team to guarantee full alignment and prioritization;
  • Liaise with the Customer and Partner facing teams to understand daily issues affecting the experience and the team productivity;
  • Create a framework for Services Test and Learn, including analytical support, ROI models and decision trees.
WHO YOU ARE:
  • A professional with 2 – 4 years of experience;
  • Have a degree in Management, Engineering or similar;
  • Skilled in problem-solving, analytics, and project management;
  • A very good communicator and a professional with negotiation talent;
  • Able to work under pressure in a fast-paced environment;
  • Fluent English (mandatory) - excellent in verbal and written communication skills;
  • Excellent in presentation skills, with the capability to communicate at multiple levels in the organization.

Requisitos

Titulação mínima
Frequência universitária
Experiência exigida
4 Anos
Nacionalidade
Não definido
Línguas
Não definido
Area funcional
Competências
Não definido
Aptidões necessárias

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Empregador

Nome do empregador

Farfetch

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