Delivery Support Agent

Farfetch - Porto, Porto



Tipo contrato
Contrato de serviços
Oferta aberta até


Delivery Support Agent
Número de vagas
Descrição da função
The Role

Reporting to Delivery Support Supervisor, the Delivery Support Agent is responsible for the communication between the couriers and all the other internal departments assuring status updates, daily processes and swift resolution of shipping issues.

What You’ll Do:
  • Respond to complex situations, interpret and treat cases in the system, assuring the targeted service level (time and quality of responses);
  • Handle daily communications between carriers and other teams (Partner Services, Customer Service, Supply & Retail Logistics and Customer Operations) using the cases management tool;
  • Communicate with all teams in order to reach the best solution for new issues/ problems that arise;
  • Support the boutiques set up regarding delivery process demands;
  • Support the services Same Day Delivery and F90 processing globally;
  • Be responsible for the effective execution of specified business or project deliverables to time and quality standards;
  • Work collaboratively within the team and with other Farfetch teams to ensure activities aligned across projects and identify areas for improvement;
  • Contribute proactively to the teamwork and spirit.
Who You Are:
  • Customer oriented mindset;
  • Organized and proactive when solving problems;
  • Capable of working under pressure and deliver in the agreed deadlines;
  • Fluency in English is mandatory (verbal and written) and second language is a plus;
  • Knowledgeable of excel;
  • Knowledgeable of transportation processes and/ or experience in transportation companies is a plus;
  • Fond of multicultural environments;
  • Team player, and capable of working independently.


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias



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