Job Summary:
Conducts testing and basic installations, escalating issues as required.
Responsibilities
Installations
· Installs ladder racks and fiber raceways
· Builds/Installs cages
· Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
· Performs intra-cage and infrastructure installations
· Installs and grounds cabinets and two-post racks
Queue Management
· Escalates SRs that require additional information
Testing/Troubleshooting
· Conducts carrier circuit testing
Cross Connects
· Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Documentation/Reporting
· Maintains accurate notes and records of activity fulfillment in ticketing system
Projects
· Supports fulfillment of projects with direction from senior staff
Training
· Completes all assigned training in a timely manner
Customer Management
· Supports customer satisfaction through timely and precise orders
.