Técnico de Informática / Helpdesk - BEJA (m/f)

Empresa lider en TIC / Telecomunicações - Beja, Beja

Fechado

Contrato

Tipo contrato
Tempo indeterminado
Oferta aberta até
26/01/2020

Descrição

Cargo
Técnico de Informática / Helpdesk - BEJA (m/f)
Número de vagas
1
Descrição da função


  • Diagnose errors / problems on computers provided by the company and provide technical support

  • Troubleshoot hardware, software and network

  • Train end users in how to use new technology

  • Install, configure and perform software upgrades and install and configure operating systems on computers provided by the company

  • Diagnose and repair computer hardware provided by the company, such as keyboards, mice, monitors and printers

  • Provide technical support to end users via phone, internet or via remote control software

  • Support computers of end users, about the diagnosis and solution of complex problems

  • Establish and maintain a knowledge base up-to-date on incidents resolutions

  • Entering tickets into the system, and tracking to completion

  • Triage tickets and assigning priorities

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Walk the customer through the problem-solving process

  • Assign more complex issues to appropriate staff

  • Following up with customers to ensure full resolution of issues


Reference company located in Beja
Helpdesk - 1st level

Requisitos

Titulação mínima
Licenciatura
Experiência exigida
2 Anos
Nacionalidade
Não definido
Línguas
Não definido
Area funcional
Competências
Não definido
Aptidões necessárias
  • Good telephone and interpersonal skills. Able to keep calm under pressure
  • Diploma from technical school
  • One to two years experience

Empregador

Nome do empregador

Empresa lider en TIC / Telecomunicações

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