Reporting to the Team Leader your main responsibilities will be the following:
Close customer inquiries regarding products;
Assist users in recovering account information, submit information and assist in payment related issues;
Support for troubleshoot issues and find the best ways to resolve them;
Be the bridge with internal teams to address topics via chat, email or phone channels, following operating procedures;
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Our client is a Portuguese company with offices in several European Countries.
Integrate an IT company as a Customer Support.
The ideal candidate will have:
Degree in Management, Social Sciences or equivalent;
Native Portuguese, fluent in French (preferably C1 level);
Excellent communication skills: on the phone and through writing;
Quick and efficient management of time;
Problem-solving and client-oriented skills;
Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;
Dynamism and results oriented;
Autonomy and Accountability.