Customer Support French Speaker - Leading IT Company

Empresa lider en TIC / Telecomunicações - Lisboa, Lisboa

Fechado

Contrato

Tipo contrato
Tempo indeterminado
Oferta aberta até
04/12/2019

Descrição

Cargo
Customer Support French Speaker - Leading IT Company
Número de vagas
1
Descrição da função

Reporting to the Team Leader your main responsibilities will be the following:

Close customer inquiries regarding products;

Assist users in recovering account information, submit information and assist in payment related issues;

Support for troubleshoot issues and find the best ways to resolve them;

Be the bridge with internal teams to address topics via chat, email or phone channels, following operating procedures;

Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Our client is a Portuguese company with offices in several European Countries.
Integrate an IT company as a Customer Support.

Requisitos

Titulação mínima
Licenciatura
Experiência exigida
nenhum Anos
Nacionalidade
Não definido
Línguas
Não definido
Competências
Não definido
Aptidões necessárias

The ideal candidate will have:

Degree in Management, Social Sciences or equivalent;

Native Portuguese, fluent in French (preferably C1 level);

Excellent communication skills: on the phone and through writing;

Quick and efficient management of time;

Problem-solving and client-oriented skills;

Quality Focus, Problem Solving, Documentation Skills, Multi-tasking;

Dynamism and results oriented;

Autonomy and Accountability.

Empregador

Nome do empregador

Empresa lider en TIC / Telecomunicações

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