Service Delivery Coordinator - Global Pharma Company

Empresa lider en Saúde - Lisboa, Lisboa



Tipo contrato
Tempo indeterminado
Oferta aberta até


Service Delivery Coordinator - Global Pharma Company
Número de vagas
Descrição da função

The specific duties of an operations manager include managing a team of deskside IT Technicians, improving performance. Ready to mentor team members, find ways to increase quality of customer service and implement best practices across all levels.

Ability to lead major incidents management, works independently as well as operating as part of a larger international team for more complex projects.

  • Plans, schedules, and reviews workload and manpower to make sure targets are being met

  • Manage time and workload effectively

  • Submits own (if appropriate) and team members' timesheets timely

  • Reviews and manage workload reports for each assignment queue

  • Manages and leads Major Incidents

  • Cooperates with the Problem Management team for RCAs

  • Manage and coach IT Technicians

  • Participates in the creation and maintenance of best practice standards for technical operations.

  • Participates in the creation and maintenance of global technical documents for the IT technical operations

  • Coordinate and provides IT technicians to participate in projects tests, installation and support.

Global company setting operations in Lisbon
Operations Manager


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias
  • ITIL Major Incident Management expertise
  • Monitors work standards
  • Supervision of ticket management and performance
  • Ticket queue management and reporting
  • SLA management
  • General IT Technical understanding
  • Supervision of end to end Inventory management
  • Conflict Management
  • Decision Making in line with the company strategy, policies and procedures
  • People Management including development plans
  • Reporting Skills
  • Proven work experience as operations manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Ability to work equally well as part of a team or individually and manage own workload
  • Experience working with internal and external customers, technical experts and professional staff
  • Excellent customer relations and interpersonal skills
  • Excellent communication skills, both written and verbal
  • Excellent planning and organisational skills
  • Excellent documentation skills
  • Proven ability to meet deadlines
  • Proactive and able to work with no supervision
  • A flexible approach to work
  • Strong attention to detail
  • Ability to engage and motivate others
  • Drive to achieve results


Nome do empregador

Empresa lider en Saúde

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