To manage end to end order to cash (O2C) processes in Global Business Services (GBS) including cash applications and collections. To lead and manage the O2C team, ensure excellent internal and external customer service, adherence to SLA's and monitor and maintain KPI's.
Through the team, you'll take responsibility for the daily allocation of the incoming payments:
Ensure all payments are processed accurately and allocated on all related ledgers and banked.
Investigate discrepancies in the PO and invoices with disputes
Take responsibility for issue resolution triggered by the customer service team due to invoice disputes.
Manage the order to cash related to collections and dispute management, to implement and adhere to strategy
Interact with end customers via calls, emails and collection tools for collecting pass due amounts.
Create and coordinate team to achieve collections KPI's.
Identify process improvement opportunities and drive implementation
.- Ensure timely and effective communication with internal departments (sales, operations, credit teams) for issue resolution.
Be part of a new Shared Service Centre operation starting in Lisbon
Build and lead a team of 25 and help create and strong costumer experience