O2C Tower Lead - Shared Services Centre (m/f)

Empresa lider en Consultoria - Lisboa, Lisboa



Tipo contrato
Tempo indeterminado
Oferta aberta até


O2C Tower Lead - Shared Services Centre (m/f)
Número de vagas
Descrição da função

To manage end to end order to cash (O2C) processes in Global Business Services (GBS) including cash applications and collections. To lead and manage the O2C team, ensure excellent internal and external customer service, adherence to SLA's and monitor and maintain KPI's.

  • Through the team, you'll take responsibility for the daily allocation of the incoming payments:

    • Inter company

    • Direct debits

    • Cheque

    • BACS

    • CHAPS

  • Ensure all payments are processed accurately and allocated on all related ledgers and banked.

  • Investigate discrepancies in the PO and invoices with disputes

  • Take responsibility for issue resolution triggered by the customer service team due to invoice disputes.

  • Manage the order to cash related to collections and dispute management, to implement and adhere to strategy

  • Interact with end customers via calls, emails and collection tools for collecting pass due amounts.

  • Create and coordinate team to achieve collections KPI's.

  • Identify process improvement opportunities and drive implementation

.- Ensure timely and effective communication with internal departments (sales, operations, credit teams) for issue resolution.

  • Manage all aspects associated with people management - recruitment, objective setting, performance management, training etc

Be part of a new Shared Service Centre operation starting in Lisbon
Build and lead a team of 25 and help create and strong costumer experience


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Não definido
Aptidões necessárias
  • Academic Background in Accounting, Tax, Management, Economics or deep experience in O2C / Other processes in a SSC context
  • Good level of English is mandatory, Portuguese is desirable, a third language is desirable
  • Experience coordinating large teams
  • Experience migrating processes from several geographies is mandatory
  • Ability to organize priorities
  • Good interpersonal skills
  • Decision making and analytical skills.
  • A team player, capable of working together towards a common target.
  • Experience of working in an O2C team within a GBS environment at a minimum in a team leader capacity.


Nome do empregador

Empresa lider en Consultoria

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