REVOLUT - Payments Investigations Specialist - Italian (m/f)

Empresa lider en Banca / Serviços Financeiros / Seguros - Porto, Porto



Tipo contrato
Tempo indeterminado
Oferta aberta até


REVOLUT - Payments Investigations Specialist - Italian (m/f)
Número de vagas
Descrição da função

Responding to payments related inquiries from Revolut customers (in-app chat, phone calls);
Cooperating with our payment processors, banking partners, other Revolut teams in order to resolve transfer related issues and improve operational processes;
Communicating with third-party banks and other financial institutions involved in funds flow to locate missing transfers (emails, phone calls, video calls, SWIFT messages);
Taking part in handling outbound payments processing (SWIFT, SEPA, ACH, Faster Payment), transfer recalls and traces of missing payments;
Using data and special tools to identify technical processing breaks, generate payment confirmations, build dashboards and create alerts;
Taking care about transfer returns, cash deposit returns, creating outbound payments, reconciling transactions with help of bank statements.
REVOLUT is expanding it's activity in Portugal.
Join a new project in a multinational and dynamic environment.


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias

At least 1 year of experience in banking (preferably in payments and operations departments);
General understanding of transfer processing (SWIFT, SEPA, ACH, Faster Payment);
Basic experience of work with Jira, SQL, Excel, Confluence, Trello, MS Office, MacOS;
Flawless English language and German (both speaking and writing skills, understanding of banking terms);
Ability to explain complex issues in understandable and customer friendly manner;
Stress-resistance, strong patience and developed emotional intelligence to handle tough cases;
Bachelor's degree or equivalent, any other technical skills would be an asset.


Nome do empregador

Empresa lider en Banca / Serviços Financeiros / Seguros

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