REVOLUT - Payments Investigations Specialist - Bulgarian (m/f)

Empresa lider en Banca / Serviços Financeiros / Seguros - Porto, Porto



Tipo contrato
Tempo indeterminado
Oferta aberta até


REVOLUT - Payments Investigations Specialist - Bulgarian (m/f)
Número de vagas
Descrição da função

Responding to payments related inquiries from Revolut customers (in-app chat, phone calls);
Cooperating with our payment processors, banking partners, other Revolut teams in order to resolve transfer related issues and improve operational processes;
Communicating with third-party banks and other financial institutions involved in funds flow to locate missing transfers (emails, phone calls, video calls, SWIFT messages);
Taking part in handling outbound payments processing (SWIFT, SEPA, ACH, Faster Payment), transfer recalls and traces of missing payments;
Using data and special tools to identify technical processing breaks, generate payment confirmations, build dashboards and create alerts;
Taking care about transfer returns, cash deposit returns, creating outbound payments, reconciling transactions with help of bank statements.
REVOLUT is expanding it's activity in Portugal.
They are looking for dynamic and motivated workers to join their project


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias

At least 1 year of experience in banking (preferably in payments and operations departments);
General understanding of transfer processing (SWIFT, SEPA, ACH, Faster Payment);
Basic experience of work with Jira, SQL, Excel, Confluence, Trello, MS Office, MacOS;
Flawless English language and German (both speaking and writing skills, understanding of banking terms);
Ability to explain complex issues in understandable and customer friendly manner;
Stress-resistance, strong patience and developed emotional intelligence to handle tough cases;
Bachelor's degree or equivalent, any other technical skills would be an asset.


Nome do empregador

Empresa lider en Banca / Serviços Financeiros / Seguros

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