IT Technician fluent in German

Empresa lider en TIC / Telecomunicações - Lisboa, Lisboa



Tipo contrato
Tempo indeterminado
Oferta aberta até


IT Technician fluent in German
Número de vagas
Descrição da função

Your main responsibilities will be:

Act as first point of contact for customers seeking technical assistance over the phone or email;

Performing remote troubleshooting through diagnostic techniques and pertinent questions;

Provide service and customer support during field visits or dispatches;

Determining the best solution based on the issue and details provided by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support personnel;

Provide accurate information on IT products or services;

Record events and problems and their resolution in logs;

Follow-up and update customer status and information;

Availability to travel not only to all the offices in Germany locations, but also all the others locations abroad Germany.

Opportunity to integrate a leading company.
Develop a sucessful career within an IT Department.


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias

The ideal candidate will have:

Proven experience as an IT Support technician or other customer support role;

Tech savvy with working knowledge of office automation products, databases and remote control;

Good understanding of computer systems, mobile devices and other tech products;

Ability to diagnose and resolve basic technical issues;

Excellent communication skills;

Customer-oriented and cool-tempered;

Fluent in German (mandatory);

Proficiency in English (mandatory).


Nome do empregador

Empresa lider en TIC / Telecomunicações

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