IT Technician fluent in German

Empresa lider en TIC / Telecomunicações - Lisboa, Lisboa

Fechado

Contrato

Tipo contrato
Tempo indeterminado
Oferta aberta até
25/09/2019

Descrição

Cargo
IT Technician fluent in German
Número de vagas
1
Descrição da função

Your main responsibilities will be:

Act as first point of contact for customers seeking technical assistance over the phone or email;

Performing remote troubleshooting through diagnostic techniques and pertinent questions;

Provide service and customer support during field visits or dispatches;

Determining the best solution based on the issue and details provided by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support personnel;

Provide accurate information on IT products or services;

Record events and problems and their resolution in logs;

Follow-up and update customer status and information;

Availability to travel not only to all the offices in Germany locations, but also all the others locations abroad Germany.


Opportunity to integrate a leading company.
Develop a sucessful career within an IT Department.

Requisitos

Titulação mínima
Licenciatura
Experiência exigida
nenhum Anos
Nacionalidade
Não definido
Línguas
Não definido
Area funcional
Competências
Não definido
Aptidões necessárias

The ideal candidate will have:

Proven experience as an IT Support technician or other customer support role;

Tech savvy with working knowledge of office automation products, databases and remote control;

Good understanding of computer systems, mobile devices and other tech products;

Ability to diagnose and resolve basic technical issues;

Excellent communication skills;

Customer-oriented and cool-tempered;

Fluent in German (mandatory);

Proficiency in English (mandatory).

Empregador

Nome do empregador

Empresa lider en TIC / Telecomunicações

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