Operations Business Manager

Empresa lider en Consultoria - Lisboa, Lisboa



Tipo contrato
Tempo indeterminado
Oferta aberta até


Operations Business Manager
Número de vagas
Descrição da função
  • Own the refunding P&L. Identify and address deviations, opportunities and threats;
  • Ensure optimal geographical coverage with refund points incl. outsourcing decisions;
  • Manage agents, airports and authorities. Strengthen our negotiation position;
  • Lead the refunding team, ensuring the acquisition and retention of talent and managing human resources according to corporate standards;
  • Ensure a satisfactory experience for our customers;
  • Ensure compliance to prevent refunding mistakes and fraud;
  • Implement corporate policies, guidelines and procedures in the country;
  • Balance liquidity and working capital;
  • Support digitalization;
  • Corporate identity: ensure correct usage of signage and uniforms;
  • Visit all refund points regularly;
  • Ensure good communication flow with Sales;
  • Help to ensure good relations with airports and customs.

Being a part of a leading organization
Direct report to the managing Director


Titulação mínima
Experiência exigida
nenhum Anos
Não definido
Não definido
Area funcional
Não definido
Aptidões necessárias
  • Must have experience in remotely managing a large number of entry-level staff;
  • Helpful: experience in face to face customer contact;
  • Must be dedicated to service and customer satisfaction;
  • Must be fluent in English;
  • Must be experienced in using office software;
  • Must be able to organize himself and his team;
  • Must take full ownership of the refunding operation;
  • Willing to travel frequently;
  • Minimum work experience: 5 years;
  • Must be able to handle stress.


Nome do empregador

Empresa lider en Consultoria

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