Customer Support – English and French / Italian / Spanish

Conectys - Lisbon, Lisboa



Tipo contrato
Contrato de serviços
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Customer Support – English and French / Italian / Spanish
Número de vagas
Descrição da função
We are Conectys!

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in so much that we’ve made it one of our core values. We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Check this out!
How about working in banking customer support role for a bank that you would actually love to use?
Our client is a German direct bank, headquartered in Berlin, Germany, offering services throughout Eurozone and the UK.

Support our customer:
  • You’ll be the frontline of our bank client for the markets we activate;
  • Working across multiple channels (email & live chat) to give customers a best in class experience;
  • You will be working on preventing fraud, protecting data and safeguarding customers;
  • You will process inquiries from existing and new customers and deal with their wishes and questions with the latest CRM tools;
Improve our product:
  • No one knows the customer better than you – so, based on their feedback you will identify and pass on problems and positive aspects of the products and processes;
  • Your feedback will have a direct impact on the way we deliver a product or service that customers love;
Know the lingo?
  • Our client is growing across European markets on a fast pace, therefore we are looking for close to native speakers to help improve user experience in each country;
  • The languages we are searching for are: English, German, French, Italian or Spanish.
As a customer service professional:
  • You will have an outstanding commitment to customer service, and the experience to match;
  • Your language will easily blend with native speakers because you are comfortable with both written and verbal communication;
  • You will seek solutions in challenging situations and you are capable to work independently and as part of a team;
  • You are a trustful and reliable individual;
  • You are flexible and willing to develop.
What we hope you to have:
  • Experience in a Fintech environment;
  • Experience with CRM tools.
What we offer:
  • Work schedule: Full time / Part-time;
  • Competitive financial package;
  • Performance based bonuses;
Sound good? Send us your application online, and we’ll get back to you soon!


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